Can’t wait!

Thanks for the update!

Will the new experience allow admins to dictate which results types will appear first in the search dropdown? E.g. if we wanted to have the most relevant articles listed first here, then questions, then discussions

The new experience will automatically prioritise the results by relevance - it will no longer group the content by type. As a result content will appear mixed:

Got it, thanks

We have our federated search connected with our Academy. Will this stay the same? By separating the Academy out?

can’t wait to get this implemented! 

your academy results will also appear based on relevancy - it will nog longer be separated in its own section ‘Academy’. In the search results page you will still be able to filter on academy results specifically.

In the example below you see that the live-search dropdown will show all relevant results based on relevance - this includes content within the community and external content (in our case from our support documentation). External content is indicated with the ‘open in new tab’ icon:

In the search results page itself I’m able to filter on external content (in our case “Support documentation”)

So, if it is in an external result, does it display this icon?

I do like our academy to be separated out because it lets our users know they will be taken out of the community. 

That is correct Hannah. External results will have the icon you highlighted in yellow.

Will the types of content in the search remain the same, ie a Community post or KB article (we federate with Zendesk) or will we also be able to research custom pages or content categories on a specific subject?

the types of content in search will remain the same. We are only pushing content into our search engine, custom pages will not be part of search.

Hello beta testers,

The new search experience has been enabled in your sandbox community. Please reach out to us if you don’t see the changes in your sandbox community.

As a reminder: you will need to enable the ‘Enhanced search experience beta’ to see and test the new experience:

1. Login to your sandbox admin environment
2. Navigate to Settings -> Open Beta
3. Enable “Enhanced Search Experience” beta 
   1. (optional) Enable enhanced search experience for all users

We are aware (and resolving) an issue where clicking on ‘Community’ in the sidebar will add an additional ‘source’ pill on the top. 

Happy testing and let us know if you are experiencing any other issues. 

What is next:

Once the issue mentioned above have been resolved we will get ready to push the changes to your production environment. We will repeat the process and provide clear timelines, instructions and documentation with you.

We are aware (and resolving) an issue where clicking on ‘Community’ in the sidebar will add an additional ‘source’ pill on the top. 

This issue has been resolved. We are preparing to push the changes to your production communities. We’ll keep you posted in this group once we have concrete timelines.