Miscellaneous Service Fees
Vendor Selection
| Vendor Selection | Miscellaneous Services | Description | Setup Fee | Per User Fee | Per Transaction/ Instance Fee | Monthly Fee | Hourly Fee |
|---|---|---|---|---|---|---|---|
| JHA | Ensenta | Miscellaneous Services | ||||||
| JHA | Ensenta | Modification of EZAdmin User Permissions | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | EZAdmin Password Reset | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Change in Risk Factors or Risk Factor Thresholds that do not require consultation | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Temporary or perm modification of X9.37 file cutoff and/or transmit times | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Change in limits (for an existing segment) | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Edits to Terms of Service/Disclosure (once per calendar year, subsequent Change Level 1 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | TOS Effective Date reset | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | End-user TOS acceptance date report | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Edits to Funds Availability message | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Edits to User Eligibility message (whitelist/blacklist) | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Web Services Host Request | By Quote | $0.00 | $0.00 | By Quote | By Quote | |
| JHA | Ensenta | Custom Quote | By Quote | $0.00 | $0.00 | By Quote | By Quote | |
| JHA | Ensenta | Consulting | N/A | N/A | N/A | N/A | $300.00 | |
| JHA | Ensenta | Training | N/A | N/A | N/A | N/A | $300.00 | |
| JHA | Ensenta | Ensenta UAT Environment | $15,000 | $600 | ||||
| JHA | Ensenta | Secure Token Authentication Implementation for use with Ensenta Solutions | $6000.00 | $2/token | ||||
| JHA | Ensenta | Secure Token Authentication Implementation for use with Ensenta Solutions (Existing NetTeller or Enterprise Payment Solutions Symantec Token Users) | If the FI/Partner already has tokens with JHA on NetTeller or Enterprise Payments. (Highly unlikely) | $500 | $2/token | |||
| JHA | Ensenta | Secure Token Authentication VIP Hardware Token for use with Ensenta (Minimum order quantity of 10 per order) | $50 / token, 10 minimum | |||||
| JHA | Ensenta | EZAdmin User Fees | ||||||
| JHA | Ensenta | 1 User | Monthly fees will be automatically charged for admin users created by the FI in the EZAdmin portal. | $0 | $0.00 | $0.00 | $85.00 | $0.00 |
| JHA | Ensenta | 5-Pak | Monthly fees will be automatically charged for admin users created by the FI in the EZAdmin portal. | $0 | $0.00 | $0.00 | $295.00 | $0.00 |
| JHA | Ensenta | Database Changes | ||||||
| JHA | Ensenta | Simple Database Change | $200.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Complex Database Change | • Add, delete or change in the hold override setup Database • Decommission (includes 90 day access to EZAdmin Change and historical data). • (segmentation) setup or change, 1 account holder group • End-user UI messaging or text customization (up to 5) | $500.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| JHA | Ensenta | Setup Changes | ||||||
| JHA | Ensenta | Level 1 | • Change of Item Processor (includes 1 FTP setup) • Deposit Policy Group (segmentation) setup or change, 5PAK - up to 5 account holder groups (all 5 must be setup at the same time) • New FTP setup (FTP for X9 & NACHA are included in setup, this is for any additional FTPs) • Simple Risk Factor policy review and changes (includes review of Risk Analysis screen together, up to 2 hours of consultation on specific risk factor questions and actual RF changes) | $1,500.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| JHA | Ensenta | Level 1 (with monthly fee) | • Support of in clearing items separated out in a separate X9 file (includes 1 FTP setup) • RDC Usage Report: includes monthly totals for deposits by Acct Holder ID, etc. Ask for details. • OSI Web Services Support (monthly fee TBD) | $1,500.00 | $0.00 | $0.00 | $200.00 | $0.00 |
| JHA | Ensenta | Level 2 | • Complex Risk Factor policy review and changes (includes full analysis report, four hours of consultation and actual RF changes) | $3,700.00 | $0.00 | $0.00 | $0.00 | $0.00 |
| JHA | Ensenta | Level 3 | $5,000.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Level 4 | $7,000.00 | $0.00 | $0.00 | $0.00 | $0.00 | |
| JHA | Ensenta | Check Exchange File Setup Change (with monthly fee) | • Add an additional cutoff/transmit file time • Generate same data as contained in X9 file in another file format (XML, Archive). This is via manual transmit, existing FTP included, additional FTP setup separate fee | $200.00 | $0.00 | $0.00 | $200.00 | $0.00 |
| JHA | iPay | Additional Service Fees | ||||||
| JHA | iPay | Standard proof of payment (e.g., copy of canceled check) delivered to merchant and not necessitated by dispute | $10.00 | |||||
| JHA | iPay | Cancellation of each request for payment before disbursement | $7.50 | |||||
| JHA | iPay | Payment returned due to error of Financial Institution Subscriber or of Client | $5.00 | |||||
| JHA | iPay | ACH return fee | $10.00 | |||||
| JHA | iPay | Per letter mailed Express Mail | $15.00 | |||||
| JHA | iPay | Per letter to recipient of payment | $10.00 | |||||
| JHA | iPay | Research time to find and collect payment history that has been archived - Client’s Subscribers will be informed of any such charges before they are incurred. No charge for research necessitated to correct Our error in processing a bill payment. | TBD | |||||
| JHA | iPay | Miscellaneous Services | ||||||
| JHA | iPay | iPay Admin Tokens | Minimum of 10 tokens at $25 per token + $1 per month | At least $250 | $1.00 | |||
| JHA | iPay | iPay Check Imaging | $100.00 | |||||
| JHA | iPay | iPay Annual compliance fee | $1,000/YR | |||||
| JHA | iPay | iPay Multi Factor Authentication | $600/YR | |||||
| JHA | iPay | JHA - Name Change | $1,000.00 | |||||
| JHA | iPay | JHA - Site Change (included in Name change) | $500.00 | |||||
| JHA | iPay | JHA - Script Change (included in Name change) | $500.00 | |||||
| JHA | iPay | Custom Reports | $500.00 | |||||
| JHA | iPay | Bill Pay Model Conversion | $3,000.00 | |||||
| JHA | iPay | Internet Banking Conversion | $1,500.00 | |||||
| JHA | iPay | Processor Conversion | $1,500.00 | |||||
| JHA | iPay | Single Login Conversion | $1,500.00 | |||||
| JHA | iPay | Product Conversion | $1,000.00 | |||||
| JHA | iPay | Account Number Conversion | $1,000.00 | |||||
| JHA | iPay | Add/Change Tran Code | $1,000.00 | |||||
| JHA | iPay | Product Training (additional) | $500.00 | |||||
| JHA | iPay | MASTER Training (additional) | $500.00 | |||||
| JHA | iPay | Support/Support Module Training | $500.00 | |||||
| JHA | iPay | Professional Services (Product/Technical/Consulting Assistance) | $500.00 | |||||
| JHA | iPay | FI Merger (iPay to iPay - 500 subscribers or less) | $1,500.00 | |||||
| JHA | iPay | FI Merger (iPay to iPay - 501 subscribers or more) | $3,000.00 | |||||
| JHA | iPay | Deconversion Fees (500 or less subscribers) | $10,000 flat fee for iPay’s standard de-conversion file format, includes 2 files • 5,000 flat fee for each additional file in iPay’s standard de-conversion file format (additional format to be quoted) • $5,000 rush fee applied if files are needed within a 30 day period • $.50 per subscriber, payee, account and future dated payment record for each active and inactive subscriber requested | |||||
| JHA | iPay | Deconversion Fees (501 or more subscribers) | $20,000 flat fee for iPay’s standard de-conversion file format, includes 2 files • $10,000 flat fee for each additional file in iPay’s standard de-conversion file format (additional format to be quoted) • $10,000 rush fee applied if files are needed within a 30 day period • $.50 per subscriber, payee, account and future dated payment record for each active and inactive subscriber requested | |||||
| JHA | iPay | STFP Site Setup | $1100 | |||||
| JHA | iPay | Ease Migration for Jack Henry Billpay | Service bureau, files, VPN and/or Core Connectivity Change. This project includes one or more of the following: creating account or check file, updating core connection, VPN, configurations as well as testing and coordinating efforts with the Client and Service Provider. | $1500 | ||||
| JHA | iPay | Deconversion History Files | $4,000.00 Miscellaneous Fee for History Files (includes 2 files) Test set will include 2 weeks of Payment History Final set will include the full amount of Payment History requested Wholesale $0.50 per payment history record. Per record fee will be adjusted post de-conversion based on actual file. | 2000 | .50 | |||
| JHA | Payrailz | Miscellaneous Bill Pay, A2A and P2P Fees: | ||||||
| JHA | Payrailz | Per Business User Fee | Per Active Business User/Month | $2/user/month | ||||
| JHA | Payrailz | Expedited Check Payment Fee Expedited Check | $50.00 | |||||
| JHA | Payrailz | Returned Item Fee Per Returned Postal or Electronic Item | $20.00 | |||||
| JHA | Payrailz | New External Account Setup (A2A) Per New Account | $6.00 | |||||
| JHA | Payrailz | Debit Card Surcharge Per Debit Card Settlement Transaction | $1.50 | |||||
| JHA | Payrailz | Step-Up Authentication | Per Step-Up Authentication Authorization | $0.10 | ||||
| JHA | Payrailz | Per Invoice Payment Check Payment with invoice detail | $1.50 | |||||
| JHA | Payrailz | Other Miscellaneous Services | ||||||
| JHA | Payrailz | New Account Funding Deposit Per Initial Account Funding Deposit | $10.00 | |||||
| JHA | Payrailz | Professional Services Hourly Rate | $500.00 | |||||
| JHA | Payrailz | Ease Migration for Payrailz Billpay and/or P2P | Service bureau, files, VPN and/or Core Connectivity Change. This project includes one or more of the following: creating account or check file, updating core connection, VPN, configurations as well as testing and coordinating efforts with the Client and Service Provider. | $3600 | ||||
| JHA | Zelle | Miscellaneous Services | ||||||
| JHA | Zelle | JHA PayCenter Portal Access Admin Seats | Per Month | $50 | ||||
| JHA | Zelle | PayCenter Onboarding | One set up includes all networks. Includes 2 Portal Access users | $ 71.67 | ||||
| JHA | Zelle | Zelle Additional CRM Portal License Monthly Fee | per additional user above 2 included | $ 113 | ||||
| JHA | Zelle | Zelle Disputes (JHA Managed) | per dispute | $ 72 | ||||
| Paymentus | Miscellaneous Services | ||||||
| Paymentus | Claims (Research Requests) | $57.00 | |||||
| Paymentus | Expedited Bill Pay Next day check delivery | (Fee paid by end user) | $50.00 | ||||
| Paymentus | Postal Returns | $22.50 | |||||
| Paymentus | E-Returns/Rejects | $22.50 | |||||
| Paymentus | Settlement NSF's | $109.50 | |||||
| Paymentus | Late file transmissions | If the FI is late in sending the file to Paymentus for tranmission, there is a fee. | $220.00 | ||||
| Paymentus | Client PASS Seats | The first 5 seats included; additional monthly charges for each additional user. | $22.50 | ||||
| Paymentus | Professional Services Hourly Rate | $546.00 | |||||
| Alacriti | Miscellaneous Services | ||||||
| Alacriti | Professional Services | $200.00 | |||||
| Alacriti | ACH Return rate | $10.00 | |||||
| Alacriti | Card Chargeback Fee | $30.00 | |||||
| Alacriti | Custom Support and Dev | $200.00 | |||||
| COOP | Business Bill Pay | ||||||
| COOP | Implementaton Fee | $3,000.00 | |||||
| COOP | Conversion Fee | $3,600.00 | |||||
| COOP | SSO Implementation (if Applicable) | $2,000.00 | |||||
| COOP | Implementaton Advanced Login (If not using SSO) | $6,400.00 | |||||
| COOP | MemberPay Training | $1,200.00 | |||||
| COOP | MemberPay Check Image Implementation | Optional MemberPay (Trust Check Only) | $1,000.00 | ||||
| COOP | Mobile Business Bill Pay / API integration | Optional | $3,000.00 | ||||
| COOP | Risk Mitigation | Switch to Direct check (Optional) | $2,000.00 | ||||
| COOP | MemberPay Monthly Support Fees | Memberpay Check Images | $100.00 | ||||
| COOP | Monthly Transaction Fees | ||||||
| COOP | Login Fee | (per attempt) | $0.06 | ||||
| COOP | User Fee | (per registered user) | $2.50 | ||||
| COOP | Electronic Payment | $0.35 | |||||
| COOP | Paper Check Payment | $1.90 | |||||
| COOP | Paper Check Payment with Direct Check | $1.96 | |||||
| COOP | Out of Bank Transaction Fee | $0.58 | |||||
| COOP | Support tool IDs (Unlimited End Users) | $200 | |||||
| COOP | Additional Service Fees | ||||||
| COOP | Stop Payment Order | Per item | $32.00 | ||||
| COOP | Return - Good Funds Model | Per item | $24.00 | ||||
| COOP | Debit returns - Risk Based Model | Per item | $44.00 | ||||
| COOP | Claim | $40.00 | |||||
| COOP | File Processing | Per File | $200.00 | ||||
| COOP | Profession Services | Per Hour | $400.00 | ||||
| COOP | Check Image Retrieval | Per Image | $20.00 | ||||
| COOP | Overnight Delivery | $34.00 | |||||
| COOP | Expediated Electronic Payment | $7.20 | |||||
| COOP | Expediated Check Payment | Overnight | $57.10 | ||||
| COOP | Email Alerts | Waived | |||||
| COOP | Fraud Monitoring | $0.05 | |||||
| COOP | Risk Funding Risk Management and Risk Reduction | Per Payment | $0.02 | ||||
| COOP | MemberPay Tier 1 Support | Per Member | $2.50 | ||||
| COOP | MemberPay Tier 1 Support | Per Minue, Plus Telecom Fees | $3.30 | ||||
| COOP | Annual Support Fees | ||||||
| COOP | Support and Maintenence (Per Year) | Per Year | $3,000.00 | ||||
| COOP | Deconversion Fees | ||||||
| COOP | De-conversion Fee | Includes one set of de-conversion files) | $11,000.00 | ||||
| COOP | Additional De-conversion file sets | per set | $11,000.00 | ||||
| Alkami ACH Alert | ACH Positive Pay Miscellaneous Fees | ||||||
| Alkami ACH Alert | ACH Positive Pay CR for Incoming Credits | per enrolled Account | $5.00 | ||||
| Alkami ACH Alert | Check Positive Pay Miscellaneous Fees | ||||||
| Alkami ACH Alert | Image Retrieval API | If required | Quote | Quote | Quote | Quote | Quote |
| Alkami ACH Alert | Other Miscellaneous Fees | ||||||
| Alkami ACH Alert | Dedicated Test Environment | Per day. Dedicated Test Environment is subject to a five (5) day minimum commitment. | $25.00 | ||||
| Alkami ACH Alert | Professional Services Fees | $250.00 | |||||
| Alkami ACH Alert | Generic Client & Sales Video | per video | included | ||||
| Alkami ACH Alert | Branded Client Sales & Training Video Upcharge | per video | $1,500.00 | ||||
| Alkami ACH Alert | Multiple Access Configuration (SSO & URL) | $250.00 | |||||
| Alkami ACH Alert | Other Requested Services | Quote | Quote | Quote | Quote | Quote | |
| Alkami ACH Alert | SMS TEXT Alerts | per text | $0.06 | ||||
| Alkami ACH Alert | ACH Information Extract File from FED | per ABA number | $180.00 | ||||
| Product Removed | BIO-WIRE Miscellaneous Fees | ||||||
| Product Removed | One-Time Biometric Enrollment Fee | (per Client contact) | $5.00 | ||||
| Product Removed | Each Biometric Verification Fee | $0.25 | |||||
| Product Removed | Per Minute IVR Usage (BIO-WIRE) | $0.25 | |||||
| Vertifi | Miscellaneous Services | ||||||
| Vertifi | Digital Token Issuance, New or Replacement | On time fee per token, used by Local Security Admin at each FI. In case of lost tokens, setup fee is required for replacements. | $200.00 | ||||
| Vertifi | Digital Token Monthly Maintenance | Monthly maintenance fee per token | $6.00 | ||||
| Vertifi | Digital Cert Monthly Maintenance per cert | Used for Authentication of FI Admin on Vertifi's Secure Portal | $3.10 | ||||
| Neural Payments | Miscellaneous Services | ||||||
| Neural Payments | Admin Portal Access | Per Account Per Month | $10.00 | ||||
| Neural Payments | Paypal Funding Account Management | If requested, the monthly fee for Alkami to manage moving money from the FI holding account into the PayPal wallet. (Optional) | $200.00 | ||||
| Neural Payments | External Fees | ||||||
| Neural Payments | PayPal/Venmo | Per transaction fees | Passthrough | ||||
| Neural Payments | Push to Card | A standard per transfer fee for push to card transfer, network & gateway fees will flow via the institution's debit network | Passthrough |
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